Question 1

Do you accept returns?

Accepted Answer

Due to the nature of custom printed apparel, we can not accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective.

Question 2

What is the minimum order?

Accepted Answer

For schools, there is a 24 piece minimum per design per order. A repeat order is a minimum of 24 pieces per design.

For sports teams, there is a 12 piece minimum per order.

Question 3

Can I mix and match t-shirt colors?

Accepted Answer

Yes, however,  each item must use the same design, print size and ink colors to qualify for bulk orders. For example, a design in white ink on black t-shirt and blue long sleeve t-shirts can be combined for one bulk order to help lower your cost.  24 youth size t-shirts and 24 adult size t-shirts would be priced out as 2 different orders of 24 items each.

Question 4

How do I know what my design will look like?

Accepted Answer

We will email a mockup of your personalized design reflecting your ink colors, mascots and text within 48 hours. All designs will need to be approved by the order coordinator to begin production.

Question 5

Do you provide order forms?

Accepted Answer

Yes! Request to send you our Order Form Questionnaire. Simply fill in the blanks, save, and send the form back to us. We will create an order form for you at no cost.

Question 6

I approved my artwork. What's my next step?

Accepted Answer

If you plan on collecting orders, we provide three ways to assist:

1) Order forms – These are free and provided at your request.

2) Start a Campaign: Allow your members to enter their sizes on our website.

3) Open an online store - Opening and closing fees apply.

If you want to skip the collection process and submit your final order, you can send us an email with your final count.

Question 7

What are my payment options?

Accepted Answer

We accept all major credit cards, Venmo, Zelle, CashApp, Apple Pay, and checks.

Question 8

What is the shipping timeline?

Accepted Answer

All orders are shipped out of the state of California via USPS or UPS. For local customers, we provide free delivery to your site.

Question 9

What is your standard production time?

Accepted Answer

Screen Printing orders are shipped out within 7-10 business days after final art approval and payment verification. Rush service is available if needed as long as our schedule allows for rush service.

Question 10

Can you ship directly to students, family and staff?

Accepted Answer

We offer two options for delivery. We can ship orders directly to the coordinator (school or home address) or we offer the direct to customer option where orders are shipped directly to your students, parents or staff.

Question 11

Is there a limit on custom apparel items?

Accepted Answer

You can have 5 variables. Example: T-shirt, long sleeve shirt, hooded sweatshirt, crewneck sweatshirt, and zip-up hoodie.
We suggest on keeping the amount of designs and products to a low amount of 1-2 per order. The more designs you may offer often will lower the order total for each design which will make your final cost of those designs higher.

Frequently Asked Questions